FAQ

In order for us to make a website, there are 3 main areas that need to be covered:

1. Logos and Branding
2. Imagery
3. Content

Once your project begins, we will send you an online form which will guide you through the content we require to make your website.

Scruffymonkey can assist you in each of these areas for an additional fee.

Scruffymonkey has a set 7 step process to make sure your website is delivered to you as quickly as possible.

The average turnaround of a project is 4-6 weeks. We can discuss quicker turnarounds but this incurs an additional fee.

Any delays in receiving content, will have a knock on effect on the total project timescale.

As with all our projects, once complete they are 100% your property. You will receive login details which will give you FULL administrative rights to the website.

Yes! You are given full administrative access to your website and are given video tutorials on how to edit the site.

We also offer a number of Support Plans if you feel more comfortable or you / your business does not have the time or staffing available to do it.

All of our websites are built using WordPress. Over 43% of the web is built using WordPress. We have chosen WordPress due to its versatility and ease of use for the client.

We do not use a bespoke web builder platform as we believe our clients should have 100% control of their site and have all options open to them in the future.

Our prices start from just £599+VAT. Pricing is based on the amount of pages you require and the functionality you need. e.g an ecommerce site would be substantially more than a text and imagery site due to the technical work and time involved. Payment is made 50% upfront and 50% upon completion.

Yes! As part of the process, once your website is complete, we register your site with search engines for it to become visible.

In order for your website to be as successful as it can be, it’s now time to start thinking about adding new content such as news posts.

Your website needs to be routinely maintained to ensure it is safe from hacking, viruses and other nasties out there on the web!

If you imagine a computer with Windows and all the updates that it gets, a website is no different. It needs to be kept up-to-date to function properly.

You can do this yourself or we can do it for you with one of our Support Plans.

In most cases, the answer is unfortunately no. It is actually more cost effective and efficient to rebuild it. Each web design company has its own way of producing sites and it often takes a long time to dissect another designers work.

Payments are taken on the 1st of each month for the length of your contract (Minimum 6 months). These payments are taken via Direct Debit and will be invoiced for your records.

You can upgrade your chosen plan at any time. If you wish to decrease the package you will need to have fulfilled the initial terms of your original contract (6 months minimum term). You will also need to give us 60 days notice of any service cancellation.

If you have gone beyond the agreed time within your allocated package, we would promptly inform you of the need to charge per hour for the work involved. This would be agreed upfront prior to the work taking place. Hours of work can not be transferred from one month to another.

Unfortunately, no!

This is not a problem! You can either leave your domain name with your existing hosting provider or move it over to us. There are pros and cons to each option and we will advise accordingly. The decision is yours.

Yes! As part of our packages, we include the purchase of a domain name. Use this Domain Checker to find a suitable domain name or check if your business name is available. We can help you with this if you wish.

Web Hosting is essentially a space in which to put your website. Without hosting you would have no website. Scruffymonkey has specialist hosting packages to make sure your website runs as best as it can. Regardless of whether your domain name is with Scruffymonkey or elsewhere, we insist that your website is hosted with us to prevent technical complications.

We charge hosting on a direct debit of £10+VAT per month.

An SSL certificate creates a secure link between a website and a web browser. By ensuring that all data passed between the two remains private and secure, SSL encryption prevents hackers from stealing private information such as credit card information, names and addresses.

Google have recently started penalising a websites rankings if they do not have an SSL and web browsers now flag this up to the users if any type of site does not have one installed. This can cause visitors to not use your site.

For anyone who has their domain through Scruffymonkey, we are able to provide SSL certificates free of charge. If your domain is not with us, this will incur an additional fee.

You can find instructions on how to setup your email here.

If you are having difficulties with your email, please try to log into your mailbox using https://www.stackmail.com

*Please note, we do not provide support in the setting up, backup/storage or use of email.